TERMS & CONDITIONS

The General Terms and Conditions of the Kaleido online store have been compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The Kaleido online store (hereinafter also "store") is operated by the company Pinocchio d.o.o., registration number: 5706572, tax number: SI43664318, which is also a provider of e-commerce services (hereinafter also the "seller" or "Kaleido"). Pinocchio d.o.o. is liable for VAT.

The data were entered in the Business Register of Slovenia on 20 January 1993 under the entry number 1-5113-00.

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Contacts, help and additional questions

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If you have additional questions about our offer or use of the e-shop or just need more information, help is at hand – for information on orders, delivery, and complaints, send us a question through the contact form.

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The General Terms and Conditions determine the operation of the Kaleido online store, the rights and obligations of the user and the store and regulate the business relationship between Kaleido and the customer.

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The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order). When placing an order, the user is reminded of the general terms and conditions of business and confirms his/her acquaintance with the latter by placing an order.

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Types of users

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With a one-time registration in the Kaleido online store via e-mail, the visitor becomes a guest of Kaleido, and with a confirmed registration in the Kaleido online store he/she becomes a member of Kaleido. Both the guest and the member of Kaleido (hereinafter also the "user") acquire the right to purchase in the online store Kaleido.

Upon registration in the Kaleido online store, the visitor obtains a username that is the same as his/her e-mail address, and a password. The username and password of the kaleidostore.si member are unambiguously determined and linked to the entered data.

Registration is also possible during the purchase process.

If the user wishes to change his/her e-mail address at any time later, he/she needs to send a request via the contact form. The change of e-mail address will be made on the same or the next working day at the latest, and the user will be notified by e-mail.

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Availability of information

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Kaleido undertakes to provide the buyer with the following information before he/she is bound by the contract or offer:

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1. data on the company Kaleido (name and registered office of the company, registration number);

2. contact details that enable the user to communicate quickly and efficiently (contact form);

3. essential characteristics of the items (including after-sales services and warranties) and the period of validity of this information;

4. availability of items (each item offered on the website should be available within a reasonable time);

5. conditions of delivery of items (and method, place and deadline of delivery);

6. prices, which must be clearly and unambiguously set and must show clearly whether they already include taxes and transport costs and other charges, as well as the period of validity of this information;

7. method of payment and delivery or completion, and the period of validity of this information;

8. time validity of the offer;

9. period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c of the ZVPot; in cases where the consumer does not have the right of withdrawal in accordance with Article 43.č ZVPot he/she must be fully informed on the matter);

10. explanation of the complaint procedure, including all details of the contact person or customer service.

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Offer of articles

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Due to the nature of online business, the offer of Kaleido is updated and changed regularly.

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Order

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The purchase contract between kaleidostore.si and the customer is concluded in the Kaleido online store at the moment when Kaleido sends the customer the first electronic message about the status of his/her order (with the title: Order Accepted). From this moment on, all prices and other conditions are fixed and apply to both Kaleido and the buyer.

The sales contract (i.e. the first electronic message about the status of the order) is stored in electronic form on the Kaleido server.

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Description of technical procedures for concluding the contract

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When you find the right product, use the ADD TO CART button to add it to the cart. You can add multiple products to the cart at the same time. Once you have selected all the relevant products, click on the button IN THE CART in the upper right corner of the screen next to the search engine. Before placing an order, you can review and correct the entire selection, including quantity and price, and select the type of delivery. When you are finished, click the NEXT STEP button where you can enter your details, notes and select the payment, and if desired, change the delivery type again. Click the BUY NOW button to place your order. You will receive a summary of the order to the email address you entered in the entered data, which you need to save. We also have saved this contract, which you can obtain by requesting it via the contact form.

Before placing an order, you can review and correct the entire selection, including quantity and price, by clicking on the IN THE CART button described above.

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Issuance of invoice

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After delivery of the ordered items, Kaleido sends the invoice to the customer's e-mail address. The invoice includes a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract and return the goods.

The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.

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Prices

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Prices are the same for all Kaleido users. You become a user of the Kaleido online store by registering in the online store as a member of Kaleido or by registering once in the online store as a guest of Kaleido.

All prices include VAT, unless explicitly stated otherwise.

Prices are valid at the time of placing the order and do not have a predetermined validity.

Prices are valid in case of payment with the above payment methods, under the above conditions.

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Purchase notification process

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Kaleido order

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After placing the order, the buyer receives a notification by e-mail that the order has been accepted. Kaleido reviews the order, checks the availability of the ordered items, and confirms the order or rejects it with a specified reason. Kaleido may call the customer on his/her contact telephone number to verify the data or to ensure the accuracy of the delivery. When delivering items that Kaleido does not have in stock in its own warehouse, Kaleido is exclusively bound to the delivery by its supplier and to the time in which this supplier can deliver the item to Kaleido. Kaleido informs the customer via e-mail about up-to-date information regarding the delivery of items. If the delivery period is very long and the buyer does not want to wait, the buyer can notify Kaleido which will remove the item from the order and return to the buyer any funds already paid, and either deliver other items from the order or cancel the entire order, at the choice of the buyer.

If the supplier of Kaleido does not confirm the availability of the ordered items no later than three months from the date of placing the order, Kaleido may reject the customer's order on the grounds that the item is not available. The customer's order expires on the day of rejection.

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The order has been shipped/The order is ready for collection

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Kaleido prepares and sends the item within the agreed deadline and notifies the customer by e-mail.

In the event that the buyer decides to cancel the order in time, he/she must immediately notify the seller via the contact form. If the order has already been shipped, the buyer needs to reject the shipment to the delivery service.

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Personal data protection

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Kaleido undertakes to permanently protect all personal data of the user in accordance with ZVOP-1.

Kaleido keeps the following data of Kaleido members for an indefinite period of time: name and surname, e-mail address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with Kaleido.

Kaleido uses the stated personal data exclusively for the purposes of fulfilling the order (sending information material, offers, invoices) and other necessary communication with the member.

Under no circumstances will the user's data be passed on to unauthorized persons.

Kaleido keeps the following data of Kaleido guests only for the time until the order is fulfilled: name and surname, e-mail address, contact phone, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with Kaleido. After the order has been filled in, only the data related to the individual order are stored, which can only be accessed by knowing the account number and the order number.

The user is also responsible for the protection of his/her personal data by ensuring the security of his/her e-mail address, username and password and by using the appropriate software (anti-virus) protection of his computer.

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Company copyright

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All content published on Kaleido online store is the property of Pinocchio d. o. o. and may only be used for non-commercial purposes. It may not be copied, reproduced or distributed in any other way without the permission of Pinocchio d.o.o.

Documents, information, data, ideas, concepts, visualizations and proposals published on kaleido.si and kaleidostore.si are the exclusive property of Pinocchio d.o.o. The recipient is prohibited to use or provide and pass for free or free of charge to third parties any information contained on kaleido.si by himself or through related parties, without the prior written consent of Pinocchio d.o.o. or without a previously concluded written contract with the company Pinocchio d.o.o.

Kaleido reserves the right to change the content published on the kaleido.si and Kaleido websites.

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Personalized products and copyrights

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The Kaleido online store enables the creating of personalized products.

I, the contracting authority of a personalized product, declare that I am the author or copyright holder of the designs or photographs contained in the personalized product.

As the copyright holder, I agree that Kaleido uses the above-mentioned copyright work for the purposes of promotion and at the same time I allow it to be communicated to the public in various forms (e.g. publication on a website, television, etc.). For this purpose, I transfer the material copyrights on the said copyright work exclusively and without restrictions in time and place to Kaleido, namely the right of reproduction, the right of distribution, the right of processing (in agreement with the author), the right of public communication (the right of public performance, public transmission, the right of public broadcasting with phonograms and videograms, the right of public display, the right of broadcasting, the right of broadcasting retransmission, the right of secondary broadcasting, the right of making available to the public).

To the extent that the above copyright work contains the copyright works of other copyright and related rights holders, I declare that for the purpose of publishing the above photo I have either acquired copyright to use this work online or used the copyright works in accordance with the purpose of illustration, confrontation or reference. I take full responsibility for any damages and other claims of these copyright holders against Kaleido due to the publication of my above-mentioned copyright work online.

When ordering a personalized product, the client can, after payment, transfer a template on which he/she will upload his/her design or photo for the implementation of a personalized product. The client does not become the owner of the template.

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Communication

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Kaleido will contact the user via means of distance communication only if the user does not explicitly object to this, and in accordance with the provisions of ZEKom-1.

Advertising e-mails of Kaleido will contain the following components:

• They will be clearly and unambiguously marked as advertising messages;

• The sender of Kaleido will be clearly visible;

• Various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined;

• The method of unsubscribing from receiving advertising messages will be clearly presented;

• Kaleido will explicitly respect the user's wish not to receive advertising messages;

• Kaleido advertising messages will be clearly visible and clearly separated from games and competitions.

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Ratings, opinions and recommendations

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The opinions, ratings and recommendations that customers write are part of the functionality of the online store and are intended for the community of all users.

Kaleido enables the opinion to be written by any user of the online store, and before the final publication, Kaleido reviews them. Kaleido will not publish opinions or contributions that are in any way offensive, inappropriate or which, in the opinion of kaleidostore.si, do not offer benefits to other users and visitors.

By submitting an opinion or comment, the user expressly agrees to the terms of use of his/her opinion or comment and Kaleido allows the publication of part or all of the text in all electronic and other media. Kaleido has the right to use the content of the opinion or comment indefinitely and for any purpose that is in the business interest of Kaleido, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he/she is the owner of the material and moral copyrights for the written opinions and comments, and that he/she transfers these rights non-exclusively and indefinitely to Kaleido.